Marie Blu FAQ | Frequently Asked Questions
Check most frequently asked questions about Marie Blu products here. If you still need help, please contact our support team.
Order & Shipping
How much is shipping?
How much is shipping?
Order over £90 ship for free! Order under £90 ship for a flat rate of £7.50.
Is it possible to change the delivery address after the order has been placed?
Is it possible to change the delivery address after the order has been placed?
Once an order has been placed, it can't be changed or cancelled.
What is the estimate for delivery?
What is the estimate for delivery?
The orders will typically be delivered within 5-9 business days. We do our best to estimate delivery time accurately. However, all delivery timelines are estimates and are subject to change. Holiday processing and shipping time may vary.
What should I do if my order hasn't been delivered yet?
What should I do if my order hasn't been delivered yet?
If your order hasn't been delivered yet:
- Verify the tracking number.
- Reach out to the courier for updates.
- Contact our Customer Support team for assistance.
How can I track the delivery of my order?
How can I track the delivery of my order?
The tracking number will be sent to your email after placing your order. If you haven't received it, please check the “Spam” folder of your inbox. The tracking number will be available in your “Account” on our website.
Can I cancel my order?
Can I cancel my order?
Currently, we do not offer this option.
Can I remove products from my order?
Can I remove products from my order?
No, we currently do not offer this option.
How do I return or exchange a product?
How do I return or exchange a product?
We hope that you love our products, but sometimes things don’t work out.If you are not 100% satisfied with your purchase, you can initiate a return up to 14 days from the date of purchase and we would be happy to refund your purchase price.
Returns have a handling fee of $6.95 per order. You will be required to return the product to us to receive a refund. All returned products must be in new or gently used condition. Once we receive your return, we will inspect and process it, then we will issue a refund in the amount of the original charge (including tax), less the shipping fees for your original order, which are non-refundable. Refunds for returned items will be credited to the original payment method that you provided. Please note that your financial institution may take an additional 7-14 business days after you receive the notification e-mail to reflect this transaction. We will issue store credit if your original payment method is not available.
My product is out of stock
My product is out of stock
We know there's nothing worse than waiting! We recommend signing up for our email notifications for products that are out of stock. You may reach out to Customer Support for more information as well.
There's an item missing/damaged. My order is wrong.
There's an item missing/damaged. My order is wrong.
Oh no! We’re so sorry about this. We do our best to make sure orders are packaged correctly but sometimes people make mistakes. Please reach out to our Customer Support with your order number, photo of all the products received, and a photo of the issue or issues clearly visible. All these issues should be brought to our attention within 14 days after delivery. We might request additional information on a case-to-case basis.
Payments
What methods of payment are accepted?
What methods of payment are accepted?
We currently accept PayPal, Apple Pay, and credit card payments.
What to do if my payment is not accepted?
What to do if my payment is not accepted?
In case your payment is not accepted:
- Check if your payment details are entered correctly.
- Try using a different payment method.
- Contact your Client Support team for assistance.
Can I order product samples?
Can I order product samples?
Unfortunately, we do not offer product samples at this time.
Where can I enter a discount code?
Where can I enter a discount code?
You can enter a discount code in the shopping cart section.
How can I sign up to receive your special offers and promotions?
How can I sign up to receive your special offers and promotions?
To sign up for special offers and promotions:
- Scroll to the bottom of the website.
- Locate the “Subscribe” section in the bottom left corner of the webpage.
- Enter your email and click the “Subscribe” button.
Products & Ingredients
How to conduct at-home patch test?
How to conduct at-home patch test?
Patch tests are a simple way to determine if you might have an adverse reaction to a new product. It is recommended to perform a patch test before adding any new product to your skincare routine. Follow this step-by-step guide for both rinse-off and leave-on skincare products:
1) Apply a small amount of the product to a clean area of skin on your upper forearm.Keep the area dry.
2) After 24 hours, rinse the area.
3) If any redness, burning, itching, or irritation occurs at any time during the test, do not use the product.
How are Marie Blu products created?
How are Marie Blu products created?
Marie Blu creates cruelty-free beauty products through a rigorous process. We carefully select ingredients and formulate products, then test them on human volunteers. Our products undergo extensive laboratory testing to ensure quality, safety, and consistency across all batches.
Do you test on animals?
Do you test on animals?
We do not test our products on animals and do not ask others to do so. We are certified by ECOCERT/COSMOS, a widely recognized standard for personal care products.
Are Marie Blu products cruelty-free and vegan?
Are Marie Blu products cruelty-free and vegan?
Yes, all Marie Blu products are cruelty-free and vegan.
Is packaging environmentally friendly?
Is packaging environmentally friendly?
We use recyclable and environmentally friendly packaging materials.
Are Marie Blu products safe to use during pregnancy and breastfeeding?
Are Marie Blu products safe to use during pregnancy and breastfeeding?
For those who are pregnant or breastfeeding, we recommend checking the ingredients list of any Marie Blu product with a healthcare provider to address any concerns you may have.
How do I store Marie Blu products?
How do I store Marie Blu products?
We recommend storing our products in a cool dry place away from direct sunlight.
What is the shelf life of your products?
What is the shelf life of your products?
All products have an expiration date mentioned on the packaging. For products in airless packaging, the period after opening (PAO) matches this expiry date. For other types of packaging, please refer to the PAO symbol on the box or tube/bottle for the recommended usage period after opening.
Contact
How can I get in touch with Customer Support?
How can I get in touch with Customer Support?
You can reach out to our Customer Support via this e-mail: hello@marieblu.co.uk.
When can I expect a response to my email?
When can I expect a response to my email?
We aim to respond to all inquiries within 24 hours on business days. Please note that response times may vary during peak periods, such as after product launches or promotions.